Sindh Inspector General Police A.D. Khawaja on Thursday inaugurated a complaint helpline at Karachi’s Central Police Station through which people will be able to record complaints against any misconduct by police officials.

The 9110 helpline will be connected to all police stations across the province, it has been learnt.

Speaking at the inauguration ceremony, the Sindh IG said that the establishment of a police complaint helpline marks the "beginning a new era of communication between Sindh's police force and its people".

Discussing the functioning of the helpline, Khawaja said that calls made to the helpline will be recorded and replayed while he will personally pursue all serious complaints.

While informing people about the nature of complaints that could be registered through the helpline, the IG said: “People will now be able to register complaints about police officials’ refusal to register FIRs and complaints regarding the lack of proper investigation in a case."

He also said that complaints regarding police holding someone in custody without cause or registration of fake FIRs and arrests made in fake cases will also be registered.

The IG clarified that this is not an emergency helpline, and citizens can call Madadgar 15 in case of emergencies.

“It is important that citizens play their role in the fight against various crimes in the province,” the Sindh IG said.