Apple users unhappy with error-ridden maps app

The new Apple Maps application is shown on a screen. - Photo by AP
The new Apple Maps application is shown on a screen. - Photo by AP

LONDON: Apple faced growing criticism on Thursday from users around the world who complained that the tech giant’s new mapping system is riddled with errors.

A day after the new system was released, users from countries including the United States, Britain, China, France and Japan protested that the new maps misplace some landmarks and leave others off altogether.

Many disappointed fans headed to online forums to vent their frustration, which could take the shine off the eagerly awaited release of the iPhone 5 on Friday.

“In the UK many town names are wrong, with some missing; roads are all the same colour; satellite image resolution is not as good as it was previously,” user Shilts9 wrote on Apple’s support forum.

“Awful in Australia, too,” wrote Shane Keher. “Apple’s version is bad on so many levels it’s hard to imagine a workable version for at least a year or two.”

Apple announced in June that its new operating system for mobile gadgets, iOS6, would replace the Google Maps app with its own custom-made mapping software.

iOS6 became available to existing users of the iPhone, iPad and iPad Touch on Wednesday, and anyone who installs it will have to use the new maps.

The system comes pre-installed on the iPhone 5, which debuts across nine countries on Friday.

But the glitches have put a dampener on the launch and the strong reviews for iOS6’s other features.

Users have reported satellite images showing various locations, particularly in rainy Scotland, obscured by cloud – while a search for Manchester United Football Club directs users to Sale United Football Club, for footballers aged five and above.

Sears Tower in Chicago has reportedly shrunk, Helsinki railway station was listed as a park, and a British furniture museum placed in a river.

In Ireland, justice minister Alan Shatter has written to Apple asking for an urgent correction to an error placing an airport at a farm named Airfield in his Dublin constituency.

A separate Google Maps app is not currently available for sale from Apple, although Google’s system can still be used via the iPhone’s web browser.

Apple was yet to comment on the complaints about the software.

Dutch sat-nav company TomTom, which worked with Apple on the program, told the BBC it provided only the data for the maps and was not responsible for how they worked.

The iPhone 5 will debut Friday in the United States, Canada, Britain, France, Germany, Australia, Hong Kong, Japan and Singapore.

Pricing for US customers will start at $199 with a two-year telecom service contract.

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Comments (4) Closed

Faheem Ahmad Khan
Sep 21, 2012 09:18am
good on you mate !
Sep 20, 2012 05:19pm
the new update is absolutly bad some of the ios6 is good but the worst thing is apple maps i cant even view my town via satellite and the 3d affect looks good but im affraid to say google maps street view was much much better i seriously think apple need to update it to ios 6.0.1 and fix the errors even last night the wifi was not working when connecting with apple saying hmm the page you're looking for can't be found the only thing im glad about the update is siri can now finaly work in the uk after nearly a year since it came out on the iphone4s
Sep 20, 2012 06:06pm
Thats why I like my Nokia 3310 better :D
Sep 21, 2012 12:20am
Google should wait atleast 6 months before releasing its Map app on iOS6. So that apple users know Apple is not that quality driven after all.