IN the present situation when large numbers of office workers are required to work from home, internet and phone services are critical for the people. The cellphone service providers must ensure uninterrupted availability of connectivity and communication.

Since March 28, the DSL service of PTCL Model Colony has been down. My phone (021-34115184) is working but DSL has not been available since the said date. When I lodged a complaint on 1218, a recorded message informed me that whole area was facing this problem and work for restoration of service was underway. This message running on the complaint line simply means that a large number of consumers are facing the issue.

It is perhaps because of this reason — and surprisingly — that the PTCL has removed the option of lodging a complaint and obtaining a complaint number at 1218. The facility of talking to a customer services officer on the complaint line is also not available now.

This is a big disappointment for consumers. Working from home is impossible under such conditions. Furthermore not all employers would accept this reason from their employees falling victim to the PTCL management’s insensitivity.

Raihan A. K. Lodhi
Karachi

Published in Dawn, April 5th, 2020