I TOOK a flight from Karachi to Islamabad PK300 on Jan 4. I boarded the plane at 6.30am. Unfortunately, the captain informed us there was a fault in a left engine, the engineering staff were looking at it and once got cleared we would take off.

As the air-conditioner was turned off, temperature reached 30 degree Celsius. People started complaining. We stayed in the plane for three hours. Finally some wise person offloaded the passengers. We were out of the plane at 10.00am.

Once in the lounge, passengers inquired about the status of the flight, but no senior official was there to answer, except one person who checks the boarding passes.

At 11.00am, they served sandwiches and tea, informing us that the plane would leave at 11.30am. Finally, the plane took off at 12:30pm. Amazingly, again breakfast, instead of lunch, was served at 1:00pm.

PIA seems to have poor senior management, which cannot make simple decisions to make passengers comfortable.

The PIA management should have offloaded passengers within an hour instead of keeping them in the aircraft for three hours.

Breakfast should have been served immediately while passengers were in the lounge waiting for the aircraft to get ready. There should have been senior officials to inform passengers about the flight status, and the airline should have served lunch instead of ‘second breakfast’ within two hours.

Wasim H. Syed

Islamabad

Published in Dawn, January 21st, 2019