APROPOS the letter ‘Poor service’ (Dec 15). Israr Ayoubi was facing service issues due to malfunctioning of CPE, which has now been fixed to the customer’s satisfaction.

At PTCL, we consider our customers as part of the PTCL family. We are continuously striving to provide the best services to our customers across Pakistan.

Fariha Tahir Shah

Islamabad

Published in Dawn, December 18th, 2018