KARACHI: The chairman of Nadra, Usman Y. Mobin, paid surprise visits to different centres of the authority on Friday as a common applicant without revealing his identity.

The Nadra spokesman said the chairman interacted with applicants and heard their grievances. He even stood in queues, questioned the staff as a common man for different services and ordered immediate measures where he found irregularities.

“He personally observed that staff was not present on two counters at the SITE centre and they even refused a CNIC to a resident of another city."

“The chairman found that the staff was causing difficulties for the applicants. Following his observations, he suspended two officials of the SITE centre and warned others of the same fate if they cause problems for the card-seekers,” the spokesman said.

“Any Pakistani national can have his CNIC issued from any Nadra centre in the country,” he quoted Mr Mobin.

Published in Dawn, February 24th, 2018