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Today's Paper | May 04, 2024

Published 04 May, 2015 06:27am

Perceptions of a firm’s product quality

Research participants rated red wine as tasting better (5.07 versus 4.36 on a 9-point scale, on average) if they learned that the winemaker donates 10pc of its revenue to the American Heart Association, say Alexander Chernev of Northwestern University’s Kellogg School and doctoral student Sean Blair. This and other experiments demonstrate that products created by socially responsible companies are experienced as having superior performance, particularly if the companies’ pro-social actions are aligned with consumers’ moral values.

(Source: Journal of Consumer Research)

Published in Dawn, Economic & Business, May 4th, 2015

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