BARCELONA: WhatsApp, the world's biggest mobile messaging service, is to add a voice call service for its 450 million customers, laying down a new challenge to telecom network operators just days after it was bought by Facebook for $19 billion.

Chief Executive Jan Koum said his aim was for WhatsApp users to be able to make calls by the second quarter, just as they can now text messages, in a bid to expand the service's appeal to help it hit a billion users.

"We are driven by the mission that people should be able to stay in touch anywhere and affordably," Koum said at the Mobile World Congress industry fair in Barcelona on Monday.

WhatsApp and competitors like South Korea's KakaoTalk, China's WeChat, and Israel's Viber, have punched a hole in telecom operators' revenue in recent years by offering a free alternative to SMS text messaging.

The news that the most powerful of them was adding voice calls to its service will be seen as worrying for telecom operators globally, which got about $120 billion from text messaging last year, according to market researcher Ovum.

Adding free calls threatens another plank of telecom operators' revenues, albeit one that has been declining in recent years as carriers' tweak tariffs to focus on mobile data instead of calls.—Reuters

Opinion

Editorial

Budget presser
Updated 14 Jun, 2026

Budget presser

If the FBR falters, the government will find itself in hot water sooner rather than later.
Muharram precautions
14 Jun, 2026

Muharram precautions

WITH Muharram due to start next week, the authorities have already begun annual exercises to ensure that the ...
Blood bequests
14 Jun, 2026

Blood bequests

WORLD Blood Donor Day offers a moment of “gratitude, advocacy and renewed commitment” for thalassaemia patients...
Sustainable path?
Updated 13 Jun, 2026

Sustainable path?

The FY27 budget is the first clear signal that the government is ready to transition from stabilisation to growth.
Prioritising education
13 Jun, 2026

Prioritising education

THOUGH the improvement in the country’s literacy rate may be slight, as highlighted by the Economic Survey, it ...
Poverty’s rise
13 Jun, 2026

Poverty’s rise

AS attention turns to the government’s plans for the coming fiscal year, one set of figures deserves particular...