June 24, 2008	Tuesday	Jamadi-us-Sani 19, 1429

RAWALPINDI, June 23: The Complaint Centre of the city district government will go online on Tuesday with an objective to make the affairs of the city transparent.

PML-N leader Chaudhry Nisar Ali Khan, who is playing the leading role in the affairs of city government, will inaugurate the centre at the DCO office.

The e-complaint centre is being set up in collaboration with the Transparency International (TI) Pakistan, a global civil society organisation leading the fight against corruption. The TI-Pakistan has developed the necessary software based on the SQL open source platform for the city government. Staff of the city government will be imparted training by the experts of TI-Pakistan.

Residents of the city will be able to lodge their complaints regarding service deliveries through the internet, phone or by visiting the complaint centre.

The facility will enable the citizens to keep an eye on how applications regarding complaints about problems are dealt with, especially in the area where irregularities are most likely to occur.

The centre will help in continuous monitoring of the functions of the city district government, particularly about public grievances and complaints. The new facility for the public is based on the framework of guiding principles and practices aimed at ensuring highest standards of efficiency, integrity, accountability and transparency in governance.

This is going to be the first TIP-online complaint centre in the Punjab province. The TI-Pakistan had earlier assisted Gulshan Town and North Nazimabad Town of the city district government of Karachi to set up such e-complaint centres in their towns.