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DAWN - the Internet Edition


April 07, 2008 Monday Rabi-ul-Awwal 29, 1429

Features


The delete option
Non-existent roads
Consumers unprotected against price hikes



The delete option


The mushroom growth in cellphone usage Pakistan has witnessed over the past few years has ushered in a sort of communications revolution. Today, people who had slim hope of ever even having regular access to a land-line carry around a pocket-sized cellphone, with many carrying more than one set to accommodate the Sims of multiple service providers.

It is not uncommon in this metropolis to see folks walking around with two or even more flash mobile sets just to show everyone how ‘with it’ they are. At least until the muggers get to them. This is the price we pay for living in a mega-city, one guesses.

But apart from an alarming number of cellphone thefts, abuse of cellphones is also rampant in our city. As if crank calls weren’t bad enough, fraudsters have found new ways to fleece innocent/gullible cellphone users into parting with their credit. There are various scams doing the rounds these days which users must be wary of.

An example of a recent, rather dense attempt is when a friend received a text message (originally written in Roman Urdu) announcing the following: ‘If you believe in Allah and the Holy Prophet (PBUH) then please transfer credit worth Rs15 to my number. I am in hospital and in dire need.’

Now admittedly, my friend is no saint but has total faith in all that is sacred. What he didn’t have faith in was the rather dubious intentions of the person sending him the aforementioned text message.

The fraudsters out there must think the public has a rather low collective IQ to fall for a scam like this. I mean, if you’re going to go into the business of deceit and deception, then, for goodness sake, at least do it with a bit of common sense. But I can almost guarantee that this appeal to people’s spiritual soft spot might have garnered this joker perhaps a few rupees in credit.

It seems these credit-snatching scams have reached such a proportion that cellphone service providers have finally taken notice. There has recently been a TV ad campaign warning users not to pass on their voucher numbers or transfer credit to any unknown number posing as a representative of the company. Let’s hope this awareness campaign bears fruit.

In the meantime, if you receive a request from a dying orphan begging for credit, chances are it’s a hoax. Your best bet is hitting the delete option.—QAM

The imprudent chase

Two events in the past two weeks shook me up a bit. One involved an angry police officer and the other, an angry thief. One followed me in pursuit of getting even, while the other perhaps wanted a cellular phone.

A big car with tinted glasses kept honking at my car, trying to get past us, on the Clifton bridge. Unable to give way, we kept going ahead, while the man kept honking from behind. The only way he could have swept past us would be if we moved to the left, which would have required us to push a few motorcyclists down the bridge.

When we eventually did get off the bridge, the man drove ahead of us and parked his car right in front of us – on the main road that is. He did this a few times and then finally got off on the main road and his road-rage increased as he started yelling obscenities at the driver of my car. His words were slurring and his intoxicated state was obvious. He also highlighted the fact that he was in the police and signs on his car confirmed that.

Unsatisfied with just yelling at us, he decided to follow me to my workplace where I finally got off myself and told him that an elderly man like him who was a police official should by now have learnt how to speak to women. Finally, he decided to leave it at that, telling the driver that he was only sparing him because of ‘bibi,’ that being me.

That was my encounter with a man in an institution that is supposed to serve and protect. A few weeks later, another car stopped right beside mine as I was coming out of a relative’s house. A driver sat up front and a big man sporting a bright red hat sat in the back pointing a gun at our car. Quick thinking and a fast running speed allowed me to escape inside the gate while the other person in my car quickly sped off. The armed man and his driver were perhaps too lazy to pursue their hunt and instead quickly turned into another lane.

A lot of other people living around Defence have had a similar story to tell but not all have been lucky though. Most of these cases involve men out looking for cellphones, jewellery – anything they can terrorise their victims into handing over.

Now the question is: whom should we be more afraid of? Men with authority who can easily intimidate ordinary citizens on the street, or men with guns who can terrorise anyone they can find? It would be far more practical, and helpful, if the ordinary citizens were pulled out of this picture and the police spent their time chasing the criminals instead of cautious drivers unable to make room for them on Karachi’s narrow streets.—Shyema Sajjad

Where people fear to tread

A couple of days back the city nazim, at a meeting, decided to establish a special department for the signal-free corridor-I to be headed by a senior engineer. The nazim said the department head would patrol the whole corridor – from Karsaz to Site – three times a day, while the staff of municipal services, along with the community police personnel, would patrol the corridor on an hourly basis to check violations of municipal rules.

Ironically, the corridor that has provided much needed relief to drivers has left pedestrians in agony as with the removal of signals, aided with the widening of the road, motorists are tempted to drive at a breakneck speed while pedestrians look for ways to cross the road.

On Sir Shah Suleman Road, there used to be a pedestrian bridge located near the old DC office. However, during the course of development the steel bridge was uprooted and dismantled. It was later kept at the back side of the DC Office along the road that winds through Gulshan-i-Iqbal’s Block 14 and touches the University Road.

Not only the area residents, but also the thousands of people who visit the DC office that now accommodates some city government offices, besides the Sui Southern Gas Company’s head office, shopping centre or the hospital and utility agency offices located on the other side of the widened road, have to put their lives at risk in an attempt to navigate through the continuous stream of vehicles.

Now that the pedestrian bridge is all the more required, it is not there. Never mind … our city planners work like this. Their competence and dedication can be gauged from the fact that three top transport department officials were recently suspended by the nazim because they identified inappropriate places for the construction of almost all the new bus stops on this corridor.—Bhagwandas

Compiled by Syed Hassan Ali

Email: karachian@dawn.com


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Non-existent roads


Sir,
The reason why what were once the roads of Karachi have been turned into mud and rubble tracks and remain un-repaired for years is that those who make the decisions on allocation of funds and awarding the contracts are provided with free fully-maintained government vehicles. So they’re really not pushed about the wear and tear on vehicles as well as the increased fuel consumption.

As for us lesser mortals, in addition to the massive taxes and duties we pay on cars we use and the abnormal running costs we incur on account of the lack of proper roads, to add insult to injury, we have to foot the bill for all the ‘freebies’ the decision makers get. The situation is ridiculous.

As a quid pro quo, it is only equitable if these free-loading decision makers give Karachi’s frustrated car owners relief in the form of a tax rebate equivalent to the cost of five tyres, a set of shock absorbers, and 600 litres of fuel.

SOHAIL OSMAN ALI

Bath Island

Electricity theft

Sir,

In a letter dated July 21, 2007, I pointed out that a shop in Civil Lines along Dr Daudpota Road was consuming power without making any payments for the same. The bill for the month of June 2007 had an outstanding amount of Rs57,700, indicating last payment made was for March 2007 on April 10, 2007. The history of default in payment from Aug 2005 to Jan 2006, in which the outstanding amount stood at Rs72,100, was also highlighted.

It was also pointed out that recently, the occupant of the shop had consumed power illegally by bypassing the electricity meter.

The electricity bills received during that period of ‘power theft’ (from May 2006 to Jan 2007) had shown the meter’s present reading as 3666 and previous reading also as 3666 and units billed as nil, but no supplementary bill had been issued by the KESC to the occupant of the shop.

After the publication of my letter and subsequent action by the KESC, payment was made on Aug 16, 2007. After this payment the shop is again defaulting on payments. The Feb 2008 bill shows an outstanding amount of Rs50,100. I moved an application on Nov 13, 2007 to the deputy general manager (recovery), KESC, in this regard. I also met the commercial manager, KESC, and finally approached the regional manager (recovery) KESC, who expressed his inability to take action.

Through these columns, I would like to state that litigation regarding ownership of the shop is pending in court, to which I am a party. As such, I take no responsibility for any outstanding dues which may be billed in the future.

Lastly, it is requested of the KESC CEO to direct his office to pursue this matter.

ROCKIE DIAS

Dr Daudpota Road

Lyari Expressway

Sir,

The fact that the Lyari Expressway has been opened to traffic remains unknown to the people of Karachi. I suggest PTV and other channels publicize this fact. Gulshan-i-Iqbal residents can access this road at Sohrab Goth and they will be in Gulbai in 12 minutes and Tower in 20 minutes. Rs10 toll tax will be more than compensated by saving their driving time and fuel.

A MOTORIST

Karachi

Praying for justice

Sir,

These days everywhere, everyone wants justice. The prisoners in Central Jail Karachi are also praying for justice. As the people of Pakistan have voted in favour of democratic parties, the prisoners of the jail also hope they will get justice through the new government set-up, as the leadership of the parties that have formed the government know the hardships faced by prisoners because they have served time.

In the Central Jail there is a jail within a jail for the supporters of the former opposition parties. Since eight years of tough imprisonment, when the former ruling party and its allies were in full command of the jail, they did whatever they wanted to the prisoners. The party claiming to be the second largest in Sindh is holding the whole ‘B’ class and all party worker prisoners are accommodated there with all the facilities of home. The present superintendent, DS-1 and tower in-charge are taking revenge from the opponents of that party.

Through your newspaper, we request the newly-elected representatives of the two largest political parties of the country to please help us and appoint neutral persons to key posts.

PRISONERS OF CENTRAL JAIL

Karachi

Protecting plant life

Sir,

Karachians can now congratulate themselves on being given a botanical garden by the University of Karachi, more so because it will be open to the general public.

The garden could be very educative to plant lovers.

KU could now start short-term courses extending from six months to a year, where plant lovers could be taught the basics of plant production, protection, methods of plant improvement and dwarfing of the plants.

To keep the plants in perfect health, the university can also start ‘plant clinics,’ where one can take diseased potted plants and specimens of rooted plants for control and cure of the disease and pest infestation.

M. SHAFIQUE AHMED

Karachi

Banks needed

Sir,

We feel there is no branch in the DHA of any well-known bank except for one on Khayaban-i-Shamsheer, Lane C.

Through your esteemed newspaper we request the governor of the State Bank of Pakistan to please instruct banks to open branches in the DHA, especially near the Khayaban-i-Shamsheer area.

MOHAMMAD IQBAL

Karachi

city@dawn.com

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Consumers unprotected against price hikes


By Aileen Qaiser

APRIL 9 is the 23rd anniversary of the UN Guidelines for Consumer Protection to which Pakistan is a signatory. Yet consumer interests continue to be trampled upon as food prices soar beyond the reach of many families.

Take for instance green chilly, the price of which touched Rs300 per kg in some markets in Islamabad recently, making it more expensive than meat or chicken. Not very long ago, vegetable sellers used to give a handful of this popular spice free with purchases, usually along with some fresh coriander.

Fortunately, most consumers can do without green chilly in their kitchen, and this was perhaps why little fuss was created over its sudden price hike.

But consumers cannot do without commodities like atta, rice, cooking oil, milk, etc., prices of which have also risen through the roof over the past year. According to the UN World Food Programme, prices of lentils in Pakistan rose by 77 per cent, cooking oil 58 per cent, rice 48 per cent, wheat 35 per cent, and petrol 17 per cent, while the wage rate increase was only 18 per cent.

The squeeze of rising prices is felt most by families earning monthly incomes of less than Rs10,000. Domestic workers, for example, who used to work in three or four houses a day to earn enough every month to pay for rent and feed their families now have to cover some six to eight households per day, which obviously affects the quality of their work and their health as well.

For many pensioners without any other source of income, they’re lucky if their pension lasts them for the first ten days of the month.

It is understandable for commodity prices or even transport charges to rise a little occasionally due to the rise in international oil prices, but not when prices suddenly jump by a large margin, like what happened with the price of green chilly recently or of sugar and atta earlier.

Such sharp escalation of prices of a particular commodity cannot be simply the result of a demand/supply situation but a combination of illegal stockpiling, smuggling, artificial manipulation of prices and profiteering, particularly so when efforts have already been adopted to help bring down prices of the commodity, like a ban on its export to neighbouring countries, release of surplus stock of the commodity from reserves and reduction of import tariffs on the commodity.

In this respect, are the two measures targeted at the price hike announced by the new prime minister in his maiden speech at the National Assembly, viz., increase in the support price for wheat and increase in the minimum wage from Rs5,000 to Rs6,000, sufficient to mitigate against further expected escalation of prices, our projected inflation rate being recently revised from 6.5 per cent to eight or nine per cent for this fiscal year?

The price hike may be an international phenomenon - which some experts have attributed to speculation in oil and other commodities - that has affected a whole range of countries from the US to China, South Korea, Vietnam, Cambodia, Bangladesh, Kuwait, Azerbaijan, etc.

There may not be much we can do about external price shocks, but we can be rendered less vulnerable to such shocks if our agricultural sector is not in simultaneous trouble. This means stimulating higher production and bringing more area of land under cultivation of the basic foodstuffs.

Apart from raising the penalty for those who manipulate market prices and ignore the prices advised by the government, another measure which some countries have adopted to counter the illegal syndicates and virtual monopoly held by a handful of purchasers responsible for illegal price manipulations is the encouragement of small business importers/exporters and the setting up of agricultural unions.

Another measure adopted by many countries to counter illegal price manipulation is ensuring strong institutions to monitor the market mechanism and to make amends when necessary. Such countries have trade commissions or consumer rights protection councils to curb the unfair practices of large corporations.

Here in Pakistan, it is the absence of such strong institutions and the legal structure governing the monitoring of price mechanism in the market (anti-trust laws) which is encouraging giant producers/importers to enhance the price level unfairly, jeopardising the welfare of poor consumers.

We have a Monopolies and Restrictive Trade and Practices (Control and Prevention) Ordinance (1971), but it is outdated and needs revision and updating, especially to specifically address price hikes or inflation caused by unfair trade practices.

We also have the Monopoly Control Authority whose objective is to counter undue concentration of economic power, monopoly power and restrictive trade practices, but the organisation is in dire need of a ‘shake-up’ before it can become an effective tool for public interest.

Then we also have the Islamabad Consumer Protection Act (1995) and their subsequent provincial equivalents, which define hoarding and blackmarketing as unfair and provide for the setting up of Consumer Protection Councils consisting of prominent citizens, legislators and government officials. But 13 years have passed since the 1995 Act, yet the CPCs have not been constituted.

Besides, according to a 2002 report by a non-governmental organisation, the problem with our consumer acts is that they are restrictive in their scope, redress measures are lengthy and expensive, and the penalties given are inadequate, thus making them largely ineffective.

Unless we act to ensure that the pursuit of profit by private, small and large, enterprises is compatible with public interest, and unless we recognise the strong linkages between consumer protection and social and economic development, more and more families will be locked in a battle for survival as the price of foodstuffs continue to rise.

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