I HAD a bizarre experience at a private bank’s Madina Town branch in Faisalabad when I went to pay my monthly PTCL landline bill for the month of January. When I walked to the counter, I was told by the staff that they do not accept payments for bills on the ‘due date’.

I was not paying my bill after the due date had passed. I was paying the bill on the ‘due date’ itself which of course was within the given timeframe. The bank, however, still refused to accept the bill.

I would like to know from the authorities concerned why the payment was not received on the due date and whether they actually know what ‘due date’ means.

Haroon M. Yusuf
Faisalabad

Published in Dawn, February 28th, 2021