PLEASE refer to letter, ‘PTCL complaint’ (June 10). Owing to cable maintenance work in the area, the fault could not be rectified immediately, and we immensely regret the inconvenience caused to our customer. We are pleased to inform you that the issue has been resolved to the customs’ satisfaction.

As part of our strategy to provide reliable, resilient and fast internet services, we have embarked upon a comprehensive Network Transformation Project. This will enable our customers to have access to high-speed internet.

Fariha Tahir Shah

Head of Corporate Communication, PTCL

Karachi

Published in Dawn, June 23rd, 2018