PIA introduces strategic business plans to revamp the national carrier

With a change in management and improved flight timings, PIA is on its way to improving customer experience.
Published May 24, 2019

Pakistan International Airlines (PIA) is well on its way to improve operations with a new management team on-board.

The airline has lately been ensuring regular, on-time flying, expansion to newer networks, and reopening of old routes.

Consumers have been appreciating the airline's revamp. Here's a look at some feedback PIA has been getting online:

Taking this wave of change forward, PIA has hired a new Chief Financial Officer, Mr Khalilullah Sheikh.

Following a rigorous and strenuous recruitment process, Mr Sheikh will be joining the PIA family to further improve the organisation's financial management.

His recruitment is also a part of PIA’s broad and strategic business plan to revive the airline.

Mr Sheikh brings with him an extensive experience in finance, more importantly financial change management, with proven record of contributing towards the turning of organisations to customer-centric and profitable entities.

PIA feels the young professional will be a much needed addition to its team, and is proof of the government’s commitment to improving the airline.

Under the leadership of CEO Air Marshal Arshad Malik, PIA now feels confident that the airline is shifting gears to a faster flight.

Recent positive changes in PIA include expansion in networks, improved flight timings, greater hospitality and care by the airline's staff, increased cargo load factor, improved engineering services, an online passenger service system, leaner structure, and greater transparency and accountability in operations.

Other works in the pipeline include additions to the fleet and further improving the in-flight experience.

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