AS a motivated citizen, I took PIA flight 797 to Toronto on June 22. My experience was far from pleasant.

To begin with, the flight departed late. As the plane took off, my wife and I thought our worries were over and we would enjoy a smooth journey in the plane’s business class.

Our consolation was short-lived when the seats refused to recline. The televisions did not work; their remotes rattled uselessly in their brackets. We soon realised that the bathrooms in the plane were dirty and the stench emanating from them was unbearable.

The onboard service was sloppy. Being a septuagenarian, I am not a gourmand, but one easily loses appetite seeing the type of food served by hostesses. I am a frequent flyer but I never witnessed a similar situation in a PIA flight earlier. I was disappointed to observe that there were no foreigners travelling on this flight.

Maybe they had experienced the bathrooms’ stench earlier and had decided not to board a PIA again.

As a Pakistani, I was quite disillusioned by the despicable performance of the airline that once had made us proud.

Pervez Hasan

Toronto, Canada

Published in Dawn, July 15th, 2018