SECURING the interest of consumers is the paramount responsibility of a state. In Pakistan this area remains ignored owing to the lack of political will. In 1995, the Islamabad Consumer Protection Act was enacted. It was followed by enactments at provincial level. For instance, the Punjab Consumer Protection Act (CPA) came into being in 2005.

Unfortunately, all these laws have remained dormant due to lack of awareness about the laws.

Consumers face severe problems every day, especially during travel on G.T. Road or the motorway. They have no other choice but to buy substandard and unhygienic foodstuff at a price much higher than normal, rather double the price in most instances.

This is blatant violation of Article 18 and Article 19 of the Punjab Consumer Protection Act, which requires the seller to display a price list and issue a formal receipt to the buyer.

The violation may be reported to the Punjab Consumer Protection Council (PCPC), but complaints are seldom lodged because the public is simply unaware of the protection afforded under the law.

Attention of government authorities, as well as of the media, is drawn to this problem. The media can play a vital role in spreading awareness about the existing laws. The government may improve the implementation mechanism by allowing complaints through the use of modern means of communication. A helpline or hotline for such complaints may also help consumers to report violations without hassle.

ZAHEER ABBAS Islamabad

More From This Section

Chinese language project

THIS is apropos the report ‘Confucius comes to Karachi’ (March 7) and letters by Tariq Khoso and Manik Meer ...

‘A veiled warning?’

THIS refers to your editorial ‘A veiled warning?’ (April 9). In any other country under normal conditions the...

Recruitment criterion

BE it government, semi-government, autonomous or private organisations, they are recruiting according to a ...

Nadra smart card

Although I was born in India, after partition my parents migrated to Pakistan in 1950. I have been living in Karachi...


Comments are closed.

Comments (1)

Ali
March 4, 2013 6:55 am
The national attitude is "Who Cares". With such attitude things can only move in one direction and that is, from bad to worst.
Explore: Indian elections 2014
Explore: Indian elections 2014
How much do you know about Indian Elections?
How much do you know about Indian Elections?
Cartoons
E-PAPER
Front Page