Consumers’ woes during travel

SECURING the interest of consumers is the paramount responsibility of a state. In Pakistan this area remains ignored owing to the lack of political will. In 1995, the Islamabad Consumer Protection Act was enacted. It was followed by enactments at provincial level. For instance, the Punjab Consumer Protection Act (CPA) came into being in 2005.

Unfortunately, all these laws have remained dormant due to lack of awareness about the laws.

Consumers face severe problems every day, especially during travel on G.T. Road or the motorway. They have no other choice but to buy substandard and unhygienic foodstuff at a price much higher than normal, rather double the price in most instances.

This is blatant violation of Article 18 and Article 19 of the Punjab Consumer Protection Act, which requires the seller to display a price list and issue a formal receipt to the buyer.

The violation may be reported to the Punjab Consumer Protection Council (PCPC), but complaints are seldom lodged because the public is simply unaware of the protection afforded under the law.

Attention of government authorities, as well as of the media, is drawn to this problem. The media can play a vital role in spreading awareness about the existing laws. The government may improve the implementation mechanism by allowing complaints through the use of modern means of communication. A helpline or hotline for such complaints may also help consumers to report violations without hassle.


Do you have information you wish to share with You can email our News Desk to share news tips, reports and general feedback. You can also email the Blog Desk if you have an opinion or narrative to share, or reach out to the Special Projects Desk to send us your Photos, or Videos.

More From This Section

Are sit-ins democratic?

NOW that sit-ins have ended, it’s time to discuss this phenomenon in terms of a democratic device to put pressure...

Wildlife conservation

A SAYING goes that one can measure the greatness and moral progress of a nation by monitoring its treatment of...

Why ban pillion-riding?

THE Sindh government’s latest effort and strategy to ostensibly curb rising street crimes and targeted killings in...

Comments (1) Closed

Mar 04, 2013 06:55am
The national attitude is "Who Cares". With such attitude things can only move in one direction and that is, from bad to worst.