I ENDORSE the views expressed by a PTCL subscriber in these columns (July 17) about PTCL carelessness towards attending minor complaints. I am also facing a problem.

Undergoing the temptation of a free board and service for one month, I went for it, but on the the very first day of its installation, I started getting problems, which their lineman failed to rectify. So much so that I had to return their beautiful broadband device to the local customer care office.

The second phase of my problem started when I received an exhorbitant telephone bill for that month, showing an amount of more than Rs5,000 for that free offer of broadband service, which took another month-long correspondence with its highups.

The third phase of my suffering still continues, that is the after-effects of the broadband service due to some leftover defect in the broadband connection.

In one of my extension sets I get the message: “The number you have dialled is not listed. Please ask 1217 to get the correct number.”

This happens whenever you pick up that phone, not necessarily with the intention of making any phone call, or dialling any number. Just pick up the receiver and you get that message.

Although I have made complaints, even changed my telephone sets but the complaint still persists. Thanks for the abundance of mobile phones. If PTCL doesn’t care for its subscribers, why should the subscriber suffer?.

A. Shakoor Hashmi

Karachi

Published in Dawn, July 25th, 2016