KARACHI: Nadra begins entertaining complaints in a week
By Our Staff Reporter
KARACHI, March 7: The National Database and Registration Authority will start entertaining complaints in a week at its swift centres in the city.
Nadra officials here told Dawn on Friday that the complainants could approach their nearest swift registration centres to get the problems regarding their computerized ID cards from 5pm to 10pm at any of the swift registration centres.
The said Nadra had been receiving complaints from applicants who didn’t have any information about the status of their applications or those needing correction in their new cards.
They said the swift registration centres would entertain complaints regarding correction, status of application, wrong address etc.
In the first phase the swift registration centres in Karachi will start operation, and later in Lahore and Rawalpindi.
In Karachi there are five swift registration centres— at Awami Markaz, DHA Nisar Shaeed Park, Nazimabad, Quaidabad and SITE.
The officials said if an applicant’s card was not delivered at his/her residential address due to some error, the card would be delivered to the nearest swift centre from where the applicant could receive it; if the card was delivered to another swift centre it would be brought to the centre of the applicant’s choice and handed over to him/her.
They said there were some 40 fully equipped swift centres working throughout the country; and besides handling complaints and corrections, those centres had so far processed around 800,000 applicants’ data.
The officials further said Nadra was about to launch 20 more swift centres throughout the country by the end of the month, and at a later stage 20 more would be set up.
