Late delivery of bills
By Shamsul Islam Naz
A QUEER and ruthless method has been evolved by public utility agencies for fleecing the consumers already hard hit by exorbitant and ever-increasing rates of electricity, telephone, gas, water and sewerage.
Previously, the bills of such utilities used to be delivered to customers during the early dates of every month so that the salaried people, daily wagers and the fixed income groups could set their monthly budgets accordingly and pay the bills. But for sometime that practice has been changed.
The bills are now dispatched during the last days of the month due to which the common people, middle class and fixed income groups find it difficult to make the payments which results in the levy of a surcharge — at least five per cent — on account of delayed payments. This is the trick by which these agencies dupe the hard-pressed customers and try to cover the shortfall in their recovery targets.
The five per cent surcharge is no ordinary menace. It is a monstrous demon of compound interest which is added every month in progressive procession making it difficult for the poor customers to wriggle out of it.
According to rules and regulations printed on the back of the bills, a period of 14 days for payment of the bills has to be given. But this rule is ruthlessly flouted by the departments concerned who send the bills hardly a few days before the last date which adds to the miseries of the poor.
Unfortunately, there is no agency or system to check such excesses of these agencies and stop them from unfair and illegal methods of replenishment of revenue and to redress the people’s grievances.
The people at large have appealed to the government to take steps to ameliorate their suffering and direct all these agencies to stop such unfair practices forthwith.
According to insiders of the utility services, functionaries of these departments deliberately do not send bills to the consumers on time so as to “justify” retention of the so-called customer service centres, which were established with huge expenses and reduced to just issuing duplicate bills. If bills are properly mailed and delivered to the consumers, long queues in front of such centres will not be found.
Moreover, the late delivery of the bills forces the subscribers to stand for hours in front of banks for payment of their dues. In extreme weather, the consumers are forced to form queues outside selected branches of banks to pay bills. Most of them are old women and aged persons.
In order to clear bills without incurring fine, the consumers are left with only two half days as the bills are generally payable after the lunch interval. Therefore, the departments should prepare and dispatch bills well in time giving a clear 14 days notice. Moreover, proper staggering of dates of bills should be made. The practice of levy of compound interest should be abolished as a disconnection is enough to force the customers to avoid default.
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Beggary has become a permanent nuisance in Faisalabad city, and the agencies concerned have miserably failed to check this menace. All the shopping plazas, markets, bazaars and other public places are plagued by beggars.
They normally visit places which are thronged by people. Nowadays, almost all the city mosques are crowded with beggars. At the time of Zohr, Asr and Maghrib prayers, the beggars encircle the mosques to get alms.
The professional beggars have earmarked their areas and get sufficient money from morning till evening. The city hospitals, bus and wagon stands and the railway station are their usual haunts. In the district courts, some beggars approach the litigants and handcuffed accused and pray for their early release. Some beggars appear on the scene mysteriously to ask for help, saying they have been robbed by swindlers. Moved by their pathetic stories, people sometimes give handsome amounts to them.
Then, some persons in rags approach customers in big plazas and narrate the time-worn story of a heroin addict father having left small children without anyone to feed them. Some burqa-clad women also appear on the scene to narrate a pathetic story and demand money to marry their young daughters.
Citizens have proposed that the government should fix monthly grants for deserving beggars to help solve the problem of beggary. The administration should eliminate professional beggars by setting up beggar homes in the city with the help of social organizations. The district administration may collect Zakat with assistance of social organizations for the rehabilitation of beggars and deserving persons. This noble task should be carried out at the national level to make the country a true Islamic state.

