HYDERABAD, April 10: The chief executive of Hyderabad Electric Supply Company, Brig Mohammad Tariq Arshad, has said that his first priority is to eliminate the high-handedness and discourteous attitude of the Wapda personnel.
He was talking to the members of Hyderabad Chamber of Commerce and Industry at the chamber’s secretariat here on Tuesday.
He said that the problems confronting the consumers were very old and they could not be resolved in one day.
He said that he had told the employees that anybody who was found negligent in the performance of his duties would be sent home.
He said that he was establishing customers service centres in each division and a regional customers service centre at Latifabad to cater to the needs of the public at one place.
He said that the work at the customers service centres would be monitored and added that these centres would also issue duplicate power bills.
He said that he was aware of the fact that the industrial consumers were suffering a great deal due to fluctuations and breakdowns in power supply.
He said this was due to the absence of monitoring system and added that in future no programme of grid repair or operation maintenance would be carried out without informing the industrial consumers through the chamber, two days in advance.
About new connections for industrial units, Brig Arshad assured that connections would be sanctioned within one month.
Replying to a question about arrears/rebates, he agreed that such cases were delayed and informed the chamber that only in one day he had decided 15 pending cases.
He said that the consumers were being issued meter reading cards to save their time as well as the time of the meter readers.
